terms & conditions



SOUL-SISTER is registered with the Utrecht chamber of commerce with number 50089382 and VAT number NL 157532276B01.
These general agreements and conditions shall apply to all purchase and sales agreements done by SOUL-SISTER and its customers through basement.soul-sister.com and all it's sub-domains. No agreement can be created without your agreement of these terms and conditions. Without an account, no products can be purchased.
By placing an order at the SOUL-SISTER webshop the customer accepts the terms and conditions. SOUL-SISTER cannot warrant that the content of the site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. SOUL-SISTER may at any time change the content of the site. The colors on your screen can be different than the original product. This will depend of your settings of your computer. We will do our very best to show the right colors on our webshop.


All prices are in Euro’s, including Dutch VAT at 21% and exclusive shipping costs.
We accept payments through Ideal (Netherlands), Paypal, Visa, Mastercard, Mistercash and bankaccount (only by email).
Shipping costs, when they apply, will be added to your order.
After placing your order you will receive an automatically generated confirmation by e-mail.
Payments are settled by Multisafepay.


Articles will be delivered by UPS or DPD. After your order has been shipped you will receive a trackingnumber by e-mail.
Delivery time starts as soon as SOUL-SISTER has received the customer’s payment.
All orders are fulfilled within 2 workingdays after receiving your payment.
We operate Monday to Friday and not on public holidays.
If you live outside the European Union you may have a risk to be charged import duties or local sales taxes, of which SOUL-SISTER will not be held responsible.


During 14 workdays following the delivery of your order, you may request the refund of items.

A return must be applied following the return procedure, otherwise the refund can be  delayed.
The goods must be returned to us in perfect condition. Returns will only be accepted if all labels are attached and intact. SOUL-SISTER cannot accept returns where labels have been removed. After 14 workingdays SOUL-SISTER assumes that the customer has accepted the order.
Shipping charges on returned merchandise are at the customer's expense. We advise you to provide the return shipment with a tracking number.
Soulsister is not responsible for any damage, theft or loss.
All exchanges are subject to availability.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items will be made within 30-day period following delivery.

force majeure

In case of force majeure SOUL-SISTER has the right to cancel the contract between the company and the customer. A force majeure is a severe company impediment at Soulsister or transport stagnation.

intellectual property

This website and all its sub domains are intellectual property of Soulsister. Nothing may be copied or used without permission of SOUL-SISTER.


Personal information will be saved and handled with care, will never be disclosed to third parties and will only be used for the delivery of your order.
SOUL-SISTER webshop uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders.


This website uses cookies on behalf of user friendliness. Cookies allow the country to be remembered, ensure that the content of the shoppingbag is maintained and ensure that you remain logged in.

all rights reserved

Any and all material to be found on the pages of basement.soul-sister.com is protected by copyright laws. It may not be used for any purpose whatsoever without obtaining our explicit written permission in advance.